{
  "slug": "answer-customer-support",
  "label": "answer customer support",
  "blurb": "AI agents that resolve customer questions across chat, email and help desks.",
  "keywords": [
    "customer support",
    "helpdesk",
    "support tickets",
    "zendesk",
    "intercom"
  ],
  "categories": [
    "customer-support"
  ],
  "access": [
    "api"
  ],
  "count": 6,
  "official": 3,
  "url": "https://agentswitchboard.dev/tasks/answer-customer-support",
  "browseUrl": "https://agentswitchboard.dev/browse?task=answer-customer-support",
  "agentsUrl": "https://agentswitchboard.dev/api/agents?task=answer-customer-support",
  "agents": [
    {
      "name": "Decagon",
      "slug": "decagon",
      "url": "https://agentswitchboard.dev/agents/decagon",
      "iconUrl": "https://agentswitchboard.dev/icons/decagon.png?v=3ca84df5",
      "description": "Resolves customer support conversations with AI agents that take real backend actions such as refunds and cancellations rather than only answering questions.",
      "provider": "Decagon",
      "categories": [
        "customer-support"
      ],
      "accessMethods": [
        "api"
      ],
      "verified": true,
      "official": true,
      "featured": false,
      "authType": "apiKey",
      "why": "Helpdesk Integration: Plugs into Zendesk, Salesforce, and Intercom so agent-handled conversations stay inside existing support tooling."
    },
    {
      "name": "Intercom Fin",
      "slug": "intercom-fin",
      "url": "https://agentswitchboard.dev/agents/intercom-fin",
      "iconUrl": "https://agentswitchboard.dev/icons/intercom-fin.png?v=14995031",
      "description": "AI customer service agent and CLI. Resolves 50%+ of support volume; Fin CLI lets AI agents configure, publish, and manage Intercom from the terminal.",
      "provider": "Intercom",
      "categories": [
        "customer-support"
      ],
      "accessMethods": [
        "api",
        "mcp",
        "cli"
      ],
      "verified": true,
      "official": true,
      "featured": false,
      "authType": "bearer",
      "why": "CLI Setup & Config: Zero-config terminal setup for Intercom helpdesk via npm install -g @intercom/cli"
    },
    {
      "name": "Robylon",
      "slug": "robylon",
      "url": "https://agentswitchboard.dev/agents/robylon",
      "iconUrl": "https://agentswitchboard.dev/icons/robylon.png?v=4bfb4ca7",
      "description": "Handles customer support across chat, email, WhatsApp, tickets and voice; exposes a REST API for workflow and voice triggers plus a read-only OAuth-gated MCP server over support data.",
      "provider": "Robylon",
      "categories": [
        "customer-support",
        "communication",
        "voice-messaging"
      ],
      "accessMethods": [
        "mcp",
        "api"
      ],
      "verified": true,
      "official": false,
      "featured": false,
      "authType": "oauth2",
      "why": null
    },
    {
      "name": "Zendesk AI",
      "slug": "zendesk-ai",
      "url": "https://agentswitchboard.dev/agents/zendesk-ai",
      "iconUrl": "https://agentswitchboard.dev/icons/zendesk-ai.png?v=e94c43d4",
      "description": "AI-powered customer service with autonomous agents, intelligent triage, and agent copilot built into the Zendesk platform.",
      "provider": "Zendesk",
      "categories": [
        "customer-support"
      ],
      "accessMethods": [
        "api",
        "mcp"
      ],
      "verified": true,
      "official": true,
      "featured": false,
      "authType": "oauth2",
      "why": null
    },
    {
      "name": "Chatwoot",
      "slug": "chatwoot",
      "url": "https://agentswitchboard.dev/agents/chatwoot",
      "iconUrl": "https://agentswitchboard.dev/icons/chatwoot.png?v=eb320320",
      "description": "Runs an open-source omnichannel customer support desk with the Captain AI agent, exposing conversations, contacts, and automation through a full REST API.",
      "provider": "Chatwoot",
      "categories": [
        "customer-support",
        "communication"
      ],
      "accessMethods": [
        "api"
      ],
      "verified": true,
      "official": false,
      "featured": true,
      "authType": "apiKey",
      "why": null
    },
    {
      "name": "Chatbase MCP",
      "slug": "chatbase-mcp",
      "url": "https://agentswitchboard.dev/agents/chatbase-mcp",
      "iconUrl": "https://agentswitchboard.dev/icons/chatbase-mcp.png?v=3178e79c",
      "description": "Connects MCP clients to a Chatbase workspace over OAuth to manage AI support agents, their training sources, conversations, and help desk tickets.",
      "provider": "Chatbase",
      "categories": [
        "customer-support"
      ],
      "accessMethods": [
        "mcp",
        "api",
        "cli"
      ],
      "verified": true,
      "official": false,
      "featured": false,
      "authType": "oauth2",
      "why": null
    }
  ],
  "relatedTasks": [
    "send-and-read-email",
    "make-phone-calls"
  ],
  "stacks": []
}