Decagon
by Decagon
Resolves customer support conversations with AI agents that take real backend actions such as refunds and cancellations rather than only answering questions.
Skills
Action Execution
Calls into backend systems to issue refunds, cancel orders, and update accounts as part of resolving a ticket.
Helpdesk Integration
Plugs into Zendesk, Salesforce, and Intercom so agent-handled conversations stay inside existing support tooling.
Escalation Handoff
Routes conversations to human agents with full context when a request falls outside what the agent may resolve.
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